Client Consultation
Let's get acquainted in your home! An in-home meet and greet with your furry family is the purrfect opportunity to get to know each other and go over your pet's routine. During this time, your primary sitter/technician looks forward to explaining how the service works, collecting two key copies, and answering any questions you may have. Meet and greets are preferably conducted weekday evenings after 6pm, for convenience to you and your sitter. A $50 deposit will be charged for the meeting, in which $25 will be applied to your next service schedule, if two weeks advance notice is provided, and a holiday is not requested within the service schedule. The meeting fee is non-refundable if service is cancelled. Catsultations with veterinary staff or a behavior consultant start at $40 for 30 minutes.
We require a minimum of $100 in services scheduled for all new client requests. Additional visits or extended visit times may be added to meet the minimum requirement.
Client consultations are performed as a screening process to ensure every client's needs are matched with the service we provide. We reserve the right to deny service to individuals who we feel may benefit from using another alternative.
Service Area
Denver Metro Area includes the following neighborhoods: Washington Park, Baker, Golden Triangle, Whittier, Five Points, Uptown, Capitol Hill, Congress Park, Cheesman Park, Cherry Creek, RiNo, LoHi, Highlands, Sloans Lake, Berkeley, Jefferson Park, Sunnyside, City Park, Glendale, Belcaro, Mayfair, Park Hill, University Hills, Observatory Park, Virginia Vale, Dayton Triangle, Indian Creek, Platte Park, Ruby Hill, & Edgewater. Our service area does not include most Denver suburbs at this time; however, we may be able travel for special cases. Noting prices are subject to change if travelling out of Denver Proper or to some neighborhoods, depending on distance from our central locale.
Please inquire if you have a special needs pet or require veterinary technician services. Additional mileage fees may be applied for special cases in which our veterinary staff is required to travel outside our normal service radius for special cases.
Key Policy
Please have 2 spare keys ready during our initial consultation. Keys are stored in a key safe for ease of future pet visits. If a copy cannot be made, keys may be kept in a lock box at your residence. Please ensure your key situation is in place prior to contacting us! We have strict key polices due to our emergency provisions. For this reason, we are no longer working with secure buildings. Concierge pick-ups, Virtual Keys, QR Codes, & email links are NOT accepted forms of entry. Keys must be provided at the meeting or the meeting deposit fee is forfeited and service is immediately cancelled.
Leasing Agents must be informed that City Kitty Sitter will be entering your home prior to departure, to ensure access may be granted in the event of an emergency.
Key Picks after the initial Meet & Greet are charged $20 and must be scheduled in advance. If you are locked out of your home and require a key retrieval, a one-time $50 fee applies to all lock outs. However, we cannot guarantee assistance for afterhours lock outs. A charge of $10 applies to all keys copied by CKS, when not provided by client. *For your security, CKS utilizes Tile GPS tracking technology for keys when checked out to your pet care provider.
Privacy Policy
Your privacy is very important to us. Your personal information is stored in our secure online database, which is accessible to you and your sitter at any time, simply by logging in from any computer or wireless device. Our interactive software, Time to Pet, allows you to add pet photos, update instructions, request service, or modify an existing schedule with a few clicks. Your credit card information is never seen by anyone other than you and is safeguarded and processed through Time To Pet Payment powered by Stripe using advanced security solutions.
We love to share our experiences and photos on our social media sites. If you would like to opt out of photo sharing, please notify us. We will never share your personal information for your protection.
Scheduling
City Kitty Sitter uses digital technology for all business purposes. Please note that after meeting with a CKS team member, it is the prospective client's responsibility to schedule services with us using our online software. We cannot conduct business without digital consent by the Owner. Verbal consent is not an accepted form of scheduling or modifying visits. Sitters cannot accept requests via email, phone, or text. Schedule requests and profile changes are submitted by the client and approved by City Kitty Sitter office staff during business hours. Our easy-to-use pet sit portal allows our clients the ability to set up recurring visit schedules, modify services, and make special requests based on their fur family's needs. Profiles, pet care instructions, and home protocols are kept in an organized fashion and records are safely stored for future ease of use by utilizing our secure online pet sit software. You will receive confirmation via email or push notifications if you have downloaded the Time to Pet app, once your service schedule or profile change has been approved. If you do not receive confirmation from us, your schedule has NOT been accepted.
Short Notice Requests
New client requests with less than fourteen days' notice may be accommodated, however, extra charges will be assessed for the initial consultation. and services. Short notice meetings must be paid in full, at the time scheduled. Overnight stays cannot be guaranteed without 90 days advance notice. Established clients may be accommodated with only 24 hours' notice, at an additional charge. Emergency pet visits with less than 24 hours' notice are $50 and are subject to approval by management. A one-time surcharge will be applied to all pet visits with less than two weeks' notice, regardless of circumstance. Holiday weeks are subject to additional fees based on capacity and availability.
Cancellations
Please notify City Kitty Sitter of cancellations or early returns asap. If less than 72 hours' notice, charges for that visit will still be assessed. Cancelled trips without 14 days' notice prior to first scheduled visit are billed twenty percent of the entire booking, Short Notice Cancellations with less than 7 days' notice are fifty percent, Same day cancellations with less than 24 hours' notice are nonrefundable and are billed 100% of invoice. If Owner does not cancel services through Time to Pet during normal business hours, full price will be charged for the services previously scheduled.
Holiday Deposit / Cancellations
In order to guarantee service, City Kitty Sitter requires a 50% non-refundable deposit on all service schedules that fall within the months of November and December. City Kitty Sitter is limited in the amount pet sitting and vet tech services that can be scheduled during holiday months. Cancellations within three weeks will receive a 50% refund, if invoice is prepaid in full. There will be a no refund if services are cancelled within three weeks of the start of service schedule, and full payment of entire booking is required. For early returns, no refunds or credits will be issued.
For all other holidays observed by City Kitty Sitter, including New Years, MLK Day, President's Day, Memorial Day, Labor Day, Easter, Fourth of July, Mother's Day, Father's Day, Halloween, 50% of booking fee will apply to all service schedules cancelled without two weeks' notice. No refunds on actual holidays will be refunded/credited without two weeks' notice.
Delayed Flights
Your pet is our priority while you are away. If your travel itinerary changes, please let us know right away, so we can ensure your pet is cared for until you return. Extra fees will apply to prolonged visits or emergency pet care with less than 24 hours advance notice.
Payment
Payment is due in full, at the time of service. A valid credit card must be provided to schedule services. Gratuity is customary and may be left in your home for your sitter to pick up, added to your service schedule, or charged to your invoice.
Communication
We absolutely love open communication and thrive to keep our clients updated on behavioral changes while your pets are in our professional care. We are happy to schedule daily updates, in advance, at an additional cost of $1 each. However, please limit communication, including calls and emails during holidays, weekends, and peak care hours, unless it's an emergency, so we may provide your animals with 100% undivided TLC. All correspondence is handled through the TTP software app, or email during business hours, so please allow us time to return your request. Email is our preferred method of communication. Our business line, 720.320.3902, does NOT receive texts, and ask that your refrain from calling/texting your sitters privately. Our sitters work on a contractual basis, many have other professional careers, in which they cannot be disturbed while at their full-time jobs. Sitter engagements via the TTP app, are GPS tracked for your peace of mind.
About Us
Our mission is to provide a safe and loving alternative to boarding and veterinary technician appointments. We believe your cats deserves the best, so we employ veterinary professionals and behaviorists to ensure your furry family members are properly monitored and administered medications correctly, in a timely manner. Many of our staff members are Free Certified professionals, and as a team, we are always continuing our education, so we can gain a better understanding of the latest trends in feline wellness and behavior.
We strive to be as eco-friendly as possible when visiting your pets so please do not be alarmed if we arrive by foot, bicycle, scooter, motorcycle, or smart car. We are a completely paperless company and do our best to conserve resources and recycle when we are able to. Paper copies of our Pet Sitting Agreement may be provided, upon request.
***Please be aware that our insurance requires visits within 24 hours of arrival and departure of the owner. We are unable to accommodate every other day or visits that go beyond a 24-hour time frame. Thank you for your understanding and patronage!