Complimentary Client Consultation
Let's get acquainted in your home! An in-home meet and greet with your furry family is the purrfect opportunity to get to know each other and go over your pet's routine. During this time, your pet sitter looks forward to explaining how the service works and answering any questions you may have. Meet and Greets are conducted weekday evenings after 6pm, for convenience to you and your sitter. Short notice consultations without two weeks prior arrangement will be charged a one time fee of $25. Emergency consultations scheduled with less than 24 hours notice are subject to availability and are charged $40. We require a minimum of $60 in services scheduled for all new client requests. Additional visits or extended visit times may be added to meet the minimum requirement.
Denver Metro Area includes the following neighborhoods: LoDo, RiNo, Whittier, Five Points, Uptown, Capitol Hill, Congress Park, Cheesman Park, Washington Park, Baker, Golden Triangle, LoHi, Highlands, Sloans Lake, Berkeley, Jefferson Park, Sunnyside, City Park, Glendale, Belcaro, Mayfair, Park Hill, Lowry, Globeville, Elyria Swansea, Stapleton, University Hills, Observatory Park, Virginia Vale, Dayton Triangle, DTC, Indian Creek, Platte Park, Windsor Winston Downs, and Ruby Hill. We have recently expanded our service area to include Lakewood, Golden, Morrison, Wheatridge, Edgewater, Arvada, Westminster, Littleton, Highlands Ranch, Englewood and some neighborhoods in Boulder & Aurora. **Please inquire if your neighborhood is not listed, but falls within the service area.
Please have 2 spare keys ready during our initial consultation. Keys and key fobs are kept in our office key safe for ease of future pet visits. If a copy cannot be made, key fobs or Do Not Duplicate keys must be dropped off to our office drop slot at least three days prior to the first scheduled pet visit. Leasing Agents must be informed that City Kitty Sitter will be entering your home prior to departure, to ensure access may be granted in the event of an emergency. If you are locked out of your home and require a key retrieval, a one time $25 fee applies to all lock outs, if outside normal business hours. However, we cannot guarantee assistance for after hours lock outs. We ask that you schedule key pick ups from our office with at least 24 hours advance notice. A charge of $5 applies to all keys copied by CKS, when not provided by client. *For your security, CKS utilizes GPS tracking technology for all of keys when not checked into our office safe.
Your privacy is very important to us. Your personal information is stored in our secure online database, which is accessible to you and your sitter at any time, simply by logging in from any computer or wireless device. Our interactive software, Leashtime, allows you to add pet photos, update instructions, request service, or modify an existing schedule with a few clicks. Your credit card information is never seen by anyone other than you, the client, and is safeguarded and processed through Authorize.net using advanced security solutions for your protection.
City Kitty Sitter uses digital technology for all business purposes. For this reason, we cannot conduct business without digital consent by the Owner. Verbal consent is not an accepted form of scheduling or modifying visits. Sitters cannot accept requests via email, phone, or text. Schedule requests and profile changes are submitted by the client and approved by City Kitty Sitter. Our easy-to-use pet sit portal allows our clients the ability to set up reoccurring visit schedules, modify services, and make special requests based on their fur family's needs. Profiles, pet care instructions, and home protocols are kept in an organized fashion and records are safely stored for future ease of use by utilizing our secure online pet sit software.
Short Notice Requests
New client requests with less than fourteen days notice may be accommodated, however, extra charges will be assessed for the initial consultation. Short notice meetings must be paid in full, at the time scheduled. Overnight stays can not be guaranteed without two weeks advance notice. Established clients may be accommodated with only 24 hours notice, at an additional charge. Emergency pet visits with less than 24 hours notice are $40, and are subject to approval by management, A one time $12 surcharge will be applied to all pet visits with less than 72 hours notice, regardless of circumstance. Holidays are subject to additional fees based on capacity and availability.
Please notify City Kitty Sitter of cancellations or early returns asap. If less than 72 hours notice, charges for that visit will still be assessed. Cancelled trips without 14 days notice prior to first scheduled visit are billed $25, or fifty percent of the entire booking, if a holiday falls within the service period. No refunds issued on cancelled holidays, without 14 days prior notice.
Your pet is our priority while you are away. If your travel itinerary changes, please let us know right away, so we can ensure your pet is cared for until you return. Extra fees will apply to prolonged visits or emergency pet care with less than 24 hours advance notice.
Payment is due in full, at the time of service. A valid credit card must be provided to schedule services. Monthly billing is encouraged for frequent travelers. Gratuities, although not required, are encouraged, and may be left in your home for your sitter to pick up, or added to your invoice by request.
*Client consultations are performed as a screening process to ensure every client's needs are matched with the service we provide. You are under no obligation to contract with CKS should you feel our service is not a good fit, as we reserve the right to deny service to individuals who we feel may benefit from using a different pet service provider. Please note that after meeting with a CKS team member, it's the potential client's responsibility to schedule services with us using our online software. Visits cannot be arranged with the sitter at the meeting by verbal consent.
**We absolutely love open communication - however, please limit all communication including calls and emails during holidays, weekends, and peak pet care hours, unless it is an emergency, so we may provide your animals 100% undivided TLC. Email is always our preferred method of communication, but feel free to phone us and we will return your call as soon as possible. Please be aware that we do NOT receive texts on our business line, 720.320.3902, and ask that you refrain from calling/texting your sitters directly, since our sitters cannot be reached while on their other jobs. We are happy to schedule daily email check-ins in advance, at an additional cost of $1 each.
***From time to time we love to share our experiences and photos on our social media sites. If you would like to opt out of photo sharing, please notify us. We will never share your personal information.
****We strive to be as eco-friendly as possible when visiting your pets so please do not be alarmed if we arrive by foot, bicycle, scooter, motorcycle, or smart car. We are a completely paperless company and do our best to conserve resources and recycle when we are able to. Paper copies of our Pet Sitting Agreement may be provided, upon request.
We offer pet sitting in the comfort of your home by caring professionals.